Most Recent Articles

Sep, 10

Contact Center Projects – Balancing Stakeholder Priorities

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Jun, 16

Optimizing Telecommunications Expenses Through Deep Dive Analytics

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Apr, 9

UCaaS Rapid Deployment COVID-19

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Contact Center Projects – Balancing Stakeholder Priorities
Thursday, September 10, 2020 5:16 PM

Contact Center Projects – Balancing Stakeholder Priorities

Thursday, September 10, 2020 5:16 PM
Thursday, September 10, 2020 5:16 PM

We often meet with clients who are at the beginning stages of trying to dig out from under an unsuccessful Contact Center/Customer Experience initiative.  Unfortunately, these failed projects tend to leave a LARGE wake of job replacements, millions of dollars of wasted costs, and most detrimental to the organization, months or years of bad CX (customer experience).  One of the most common misses we see is not considering and appropriately balancing the various goals of different departments and stakeholders.

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Optimizing Telecommunications Expenses Through Deep Dive Analytics
Tuesday, June 16, 2020 4:57 PM

Optimizing Telecommunications Expenses Through Deep Dive Analytics

Tuesday, June 16, 2020 4:57 PM
Tuesday, June 16, 2020 4:57 PM

How do organizations maximize functionality while minimizing cost?

                  IMPROVE                            DECREASE          

                  Bandwidth                            Cost

                  Security                                Complexity

                  Redundancy                       

                  Customer Experience

                  Call Quality

                  Ease of Use

                  Features

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UCaaS Rapid Deployment COVID-19
Thursday, April 9, 2020 10:18 AM

UCaaS Rapid Deployment COVID-19

Thursday, April 9, 2020 10:18 AM
Thursday, April 9, 2020 10:18 AM

Organizations are rapidly equipping their workforces to productively work from home.   Cloud meetings and team collaboration solutions are the most sought after telecommunications technologies right now for our clients’ IT leaders.  The demand was already trending toward collaboration solutions, but now we are seeing a spike in demand to enable remote working, video and voice meeting solutions. Cloud meetings and team collaboration services allow organizations to abide by the homebound safety measures and enable employees to keep working productively and students to keep learning. 

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Manage Security and Compliance in Public Cloud
Thursday, March 12, 2020 10:44 AM

Manage Security and Compliance in Public Cloud

Thursday, March 12, 2020 10:44 AM
Thursday, March 12, 2020 10:44 AM

Every business leader should consider their organization to be under attack from hackers, criminals, competitors and even foreign governments. We’ve heard the publicized stories…and we know many more breaches occur than are publicized…another retailer, financial institution or healthcare company has been compromised and the private information of customers or employees has been stolen. The financial and reputational repercussions for a company can be enormous. It is no wonder that as organizations embrace the public cloud or multi-cloud strategy to run their critical applications, security and compliance remain top concerns.

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Conversion to SD-WAN: Network Security’s Top Concern
Tuesday, January 7, 2020 2:46 PM

Conversion to SD-WAN: Network Security’s Top Concern

Tuesday, January 7, 2020 2:46 PM
Tuesday, January 7, 2020 2:46 PM

Security is the top concern for most organizations updating their wide-area networks (WANs)…other concerns include ensuring high-performance connectivity to branch offices and managing escalating costs associated with traditional connections such as MPLS.

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