The Right Analytics for the Right Decision

CHALLENGES... overview

This women’s fashion jewelry and accessories retailer was already at nearly 200 stores nationwide with an e-commerce channel when they engaged Simplify.

This customer’s in-house telecom department supports their current network made up of least cost DSL from multiple providers. Gearing up to accommodate the planned growth to 1,000 locations, they required any solution to be scalable to accommodate the growth.

To prepare, the customer had two options: 1) Scale staff to meet need (training existing staff and hiring additional staff with higher levels of expertise and skill sets); or 2) Outsource.

STRATEGY... analytics you can trust

Simplify’s multi-location experts were able to offer a strategy for a scalable solution that met all of the following requirements:

  • Increase uptime
  • Prioritize their traffic
  • Provide technology to empower business apps
    • iPads in Stores
    • Remote Point of Sale Systems
    • Digital Signage
    • Loss Prevention
    • Voice Over IP
  • All without adding new staff

To implement this strategy, Simplify provided a detailed scope of work with roles and responsibilities which were well defined for both carrier and customer. Simplify’s lifecycle support and provisioning expertise sufficiently augmented customer roles to avoid addition of new staff.

RESULTS... the right decision

Simplify’s analytics and strategy empowered the customer to choose the recommended MPLS with 24x7 proactive monitoring & management. To support this recommendation, Simplify provided:

  • Total Cost of Ownership (TCO) for Incident Management
  • Recommended Asset Tracking Dashboard
  • Technology Review
  • Vendor Evaluation