We know Contact Centers inside and out.

The demands on a contact center are intense. There is no time for downtime and everything affects the bottom line. This is a world we thrive in. Having provided customized solutions for contact centers for more than a decade, Simplify knows how to get the contact center savings not yet realized and accountability and efficiency never thought possible. In addition, Simplify is staffed with a team of contact center experts that know the ins and outs of all the latest hardware and software solutions—providing both insight for decision-making and assistance in fulfillment.

Key services and benefits:

• Vendor neutrality (Representing contracts with 35 top carriers)
• Deep Dive analysis of your current spend
• Average contact center savings of over 20%
• Ability to leverage Simplify's industry-wide expertise
• Simplify micro-manages the carriers through the project fulfillment process and after
• Single point of contact: 100's of circuits and MACD's with accountable execution
• Customized web portal through Simplify offering complete transparency and accountability of the carrier's every move
• Life-cycle management of the carrier
• Simplify's process/efficiencies provide a built-in best practices approach

Advanced Virtual Solutions:
When you are dealing with limitations in hardware, software or staff, our cloud-based virtual solutions can do in minutes what takes hardware and software solutions months and millions to pull off.  Our team of engineers and implementers will strategize, create flow, design, test new systems, and provide ongoing accountable support for the long haul—often within your current budget and utilizing your current hardware.